Skip to content

Shipping Policy

Shipping Policy

 

Thank you for visiting and shopping at https://toptimee.com. This Shipping Policy outlines important information regarding the shipment and delivery of your orders.

1. Processing Time

  • Orders are processed within [2-3] business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • In the event of high order volumes, processing may be delayed by a few additional days. We will notify you if there are significant delays.

2. Shipping Rates and Delivery Estimates

  • Shipping rates for your order will be calculated and displayed at checkout based on the destination and shipping method selected.
  • Estimated Delivery Times:
    • Standard Shipping: [5-10 business days]
    • Expedited Shipping: [2-5 business days]
  • Please note that delivery estimates are not guaranteed, as delays may occur due to circumstances beyond our control, such as customs processing, weather conditions, or carrier issues.

3. Shipment Confirmation and Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing tracking information, if available.
  • You can track your order using the tracking number provided. Please allow up to 24 hours for tracking information to become active.

4. International Shipping

  • We currently offer international shipping to select locations. Please be aware that international orders may be subject to additional charges such as customs duties, taxes, and other fees, which are the responsibility of the customer.

5. Customs, Duties, and Taxes

  • https://toptimee.com is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (e.g., tariffs, taxes, etc.).
  • If a package is returned to us due to unpaid customs fees or incorrect shipping details, the customer may be liable for return shipping costs and any fees incurred.

6. Missing, Lost, or Damaged Packages

  • https://toptimee.com is not liable for lost or damaged packages during transit. However, if you receive a damaged package, please contact the shipment carrier to file a claim.
  • If your tracking status indicates that your order was delivered, but you have not received it, please check with neighbors or your local post office first, and then contact us for further assistance.

7. Returns and Refunds

  • For details on returning items, please refer to our Return and Refund Policy.

8. Contact Us